OPERATION POLICY

The company operates in a fair and neutral manner with no political or social biases.

Article 1 Purpose

1.1 The purpose of this service operation policy is to support the safe and smooth supply of the game service provided by Sesisoft, Co., Ltd. (hereinafter referred to as the 'company') to all users.

1.2 Items not stipulated in this policy shall be governed by the service use agreement, while other items not stipulated herein shall be governed by the relevant laws and regulations, and general commercial practices.

1.3 To improve the stability of operation, the company may change the operation policy from time to time, and will announce such changes in the policy through the home page or the application provided by the company. Users are recommended to frequently check the operation policy in order to avoid suffering any disadvantage.

Article 2 Rights and Obligations of User

2.1 The Rights of the User

1) The company owns all rights of the game information and game contents (character information, items, game money, etc.) of the user, and the user is authorized to use the relevant information.

2) The user can make requests to the company in relation to the game, such as inquiries about the game, bug reports and suggestions.

3) The user can request the company to take measures when he/she is damaged or cannot smoothly enjoy the game service due to actions of another user that violate this operation policy. In such a case, the company will take appropriate measures in accordance with the standards provided in the service use agreement and the operation policy.

4) When the measures restricting use of the service in accordance with the service use agreement and the operation policy are considered improper, the user can raise an objection to the company.

5) The user can make requests to the company such as inquiries, suggestions, and raising objections due to problems occurring in/between using the game. However, answers may be slightly delayed depending on the number and the nature of the inquiries received.

2.2 The Obligations of the User

1) The user must observe the service use agreement and this operation policy provided by the company, and the use of the service may be restricted if a violation of such agreement and/or policy is committed.

2) The user should not use inappropriate expressions such as curses, expletives, and slang while using the service, or expressions that may be offensive to other users, such as sexual expressions and descriptions.

3) The user should not conduct actions contradictory to the Korean laws or general international laws while using the game.

4) The user should not intentionally abuse any bugs, system faults, or other problems found while using the service, or distribute the same to other users.

5) The user should not use unofficial software or hardware that can affect the game.

6) The ownership of the game service and all information contained in the service belongs to the company, and the user has the authority to use such service and information during the service period. Accordingly, the user should not use the game service to perform actions for commercial benefits.

7) The user should not slander any particular nationality, race, ethnicity, religion, gender, group with a disability, etc. or conduct group behavior for illegal purposes.

Article 3 Name Policy

3.1 The term 'name' means all titles chosen and entered by the user, such as account names, nicknames, character names, group (guild) names, etc. that are used in the game and service provided by the company.

3.2 The user should not generate names corresponding or similar to any of the following. User names corresponding to any of the following may be changed or deleted without prior warning.

1) Names directly or indirectly quoted from well-known names in general, trademarks, titles, logos, etc. that are likely to infringe trademark rights, copyrights, and ownership of a third party,

2) Names impersonating or intended to impersonate the company or a company employee,

3) Names such as game titles, names of NPCs, and items inside the game, etc. that could confuse other users,

4) Names with obscene language, slang, or names of human body parts or functions that may offend others,

5) Names that are antisocial or contrary to the relevant laws and regulations,

6) Names purporting to advertise or promote particular objects,

7) Names containing the name of a business body, organization, etc.,

8) Names that are suggestive, lustful, or considered lascivious expressions to a user or others,

9) Names intended to trade items/accounts by cash/spot or encouraging such trades,

10) Names abusing a particular nationality, race, religion, ethnic group, person, gender, disability, etc.,

11) Names created by making a small modification to a name that is prohibited, by changing the spelling of a name corresponding to the aforementioned contents, or by combining other characters in front or back of the names, or

12) Other names considered by the company to be necessary to revise or change.

Article 4 Community Chat and Posting Policy

4.1 The community (the chat and message board) and community sites (SNS, cafe, etc.) within the game serviced by the company are provided for users to exchange various kinds of information, daily conversations, suggestions on the company and games, etc. necessary for using the game.

4.2 The company will do its best to build a pleasant community and provide a stable community service on the grounds of this policy.

4.3 The items not stipulated in this policy and the interpretation of this policy should follow the service use agreement, while other items not stipulated herein should follow the relevant laws, regulations, and commercial practices.

4.4 Posts that fall under any of the following categories may be deleted or revised without prior notice, and when such posts are repeatedly offensive to other users, the service use can be restricted. When posts negatively affect the environment of the community but do not clearly fall under one of the following categories, the service use can be restricted in accordance with the service use agreement.

1) Posts contrary to social order or other traditional customs,

2) Posts containing sexual or vulgar expressions,

3) Writings containing commercial contents

(such as advertisements, promotions, and posts with repeated copied and pasted text),

4) Posts that confuse other users of the service by distributing false information

that has not been introduced through an announcement by the company,

5) Posts that are discriminatory or biased against any race, religion, sexual orientation, gender, or ethnic group,

6) Posts impersonating the company and operation team,

7) Posts containing information related to digitally forging or modifying the application,

8) Posts containing information related to manufacturing, sharing or distributing unofficial programs,

9) Posts related to cash/spot trades,

10) Posts exposing personal information or requiring the personal information of others,

11) Posts linking to harmful sites,

12) Posts including swear words, slander, or information damaging to another person's honor and dignity,

13) Posts with antisocial contents, or against the relevant laws and regulations,

14) Posts infringing the copyrights or intellectual properties of others, or

15) Posts intended to disturb or slander the business of the company.

4.5 The user should respect the rights of others, such as the copyrights of a third party. When sound sources, images, videos, or posts that are edited or fabricated, are used without the prior consent by the copyright holder, such use is considered an infringement of the copyright in accordance with the existing Copyright Act. When information related the above is discovered, the finder is recommended to contact the company so proper measures can be taken.

Article 5 User Generated Content (UGC) Policy

5.1 User-Generated Content (UGC) means any content (such as images, videos, music, sound, voice, or other components) that are created by the "user" using game content that are being serviced by the company and the platform.

The specific rules regarding UGC are based on the policy and guides provided by the company

1) The "User" is free to create and publish UGC, but it cannot be used for commercial purposes.

2) The created UGC should be designed not to violate Article 4 Community Chat and Posting Policy, and any UGC that violates it will be changed / deleted / removed without warning. In addition, the "user" who created it may be restricted from use of the service.

Article 6 Service Use Restrictions and Limitations

6.1 User Restrictions

1. Violating this operating policy may result in legal liability and may result in penalties or legal action from the Company. Violations stipulated in the Operational Policy include, but are not limited to the following:

6.1.1 Improper Conduct

1. Improper conduct means intentionally disturbing or displeasing the smooth use of services of other "users". If the Company finds a "user" who has acted in an improper way, the company may restrict the use of the "user" in accordance with the Operational Policy.

6.1.2 Cash Trade

1. Cash trading is an action that the company considers to harm the balance of the game and seriously interfere with other users who wish to enjoy the game in a fair manner. Therefore, all cash trades for game content such as accounts, items and currency, or other goods are prohibited, and strict punishments are applied against such trades.

2. The company will not take any responsibilities for problems that occur during a cash trade, and the user will be completely liable for such problems.

3. When a user does any of the following, service use can be restricted in accordance with the Operational Policy.

1) Advertising through message board, notes, etc. for the purpose of cash trade,

2) Generating names that advertise, represent or promote cash trades,

3) Repeatedly posting personal information such as addresses, telephone numbers, etc. within the game,

4) Arranging a cash trade, or leading a user to a site where a cash trade is performed, or

5) A user is suspected of initiating or otherwise participating in a cash trade.

6.1.3 System Faults and Bug Abuse Policy

1. When the user finds system faults, bugs, etc. while using the game, the user should not abuse such faults or distribute them to other users, and must report his or her findings to the company without delay.

2. The user should not intentionally abuse system faults or bugs within the game. As such an action would be considered an action damaging other users' equal enjoyment of the game; the company may restrict the use of the game without prior notice in such circumstance.

3. Should a user perform any of the following actions, the use will be restricted without warning:

1) Action of intentionally distributing bugs to other users without informing the company,

2) Action of obtaining unjustifiable benefits by abusing bugs,

3) Action of obtaining unjustifiable benefits by using game system faults,

4) Action of double-using the game exclusively for mobile on a PC by using unofficial programs,

5) Action of using or distributing forged or falsified versions of the application,

6) Action of obtaining an unjustifiable benefit by abusing a vulnerability of the system, rather than a system fault or bug, or

7) Action of using the game service in an illegal or illegally modified device environment.

4. Any items, goods, etc. obtained by unofficial programs, system faults, bug abuse, etc. will be entirely removed.

6.1.4 Illegal programs

1. Any programs not provided officially by the company are considered unofficial or illegal programs, and, when such programs are used, the use of the game can be restricted without prior warning.

2. An illegal program is a computer program, device or device that disables or prevents normal operation of a service's technical protection. The Company will take strong sanctions against the development, sharing, distribution and use of unauthorized programs that affect unusual services.

3. When actions are detected such as using various kinds of unofficial programs, using or distributing forged or falsified versions of the application, taking unjustifiable benefits by double-playing the game made exclusively for mobile on a PC, etc., the company can immediately take measures to restrict the use, without prior warning. And, when such actions cause wide-ranging damage and cause huge losses of the business of the company, the company can bring criminal charges and claim compensation for civil damage in accordance with the laws and regulations.

6.1.5 Hacking, account theft and disclosure of personal information

1. Hacking, account hijacking and personal information disclosure refers to the unauthorized access to another "user" account or the acquisition, use, and distribution of assets of another person.

2. The Company will take strong sanctions if it develops, shares, distributes, or uses these methods, and may, in some cases, ask the authorities and law enforcement agencies to investigate or seek help

6.1.6 In-Game Disputes between Users

1. The company makes it a rule not to become involved in in-game disputes between users.

2. However, in regard to the issues restricted in the service use agreement and the operation policy, the company may intervene in some part or mediate, through an objective consideration of the severity of the issues and/or the degree of influence on the game. In the above case, the service use can be restricted without prior notice according to the relative importance.

6.1.7 Use of Unauthorized Programs

All programs and applications that are not officially provided or approved by the company may be considered as unauthorized programs.

The company will not take responsibility for any issues caused by the use of unauthorized programs and in instances where actions of abusing, disturbance in gameplay or service has occurred by using unauthorized programs, the program users can face restriction in the use of the service.

Article 7 Service Use Restriction

7.1 Service Use Restriction

1) The company provides the service use restriction policy in order to supply a pleasant service to users; therefore, when a user performs an action considered an offence under this policy, the user can be restricted in the use of the service on their devices or via their IPs.

2) In addition, in relation to the issues considered as infringing the general rules and regulations within the service, including the Terms of Service and the Operation Policy, or all actions considered likely to disturb or seriously threaten the sustenance of a pleasant service and/or actions that intentionally offend other users or interfere with their experience of service, the company can take measures such as warnings, account sanctions and/or limiting the use of service.

Game Service Use Restriction Policy

Game Service Use Restriction Policy			Infraction
Group	Subgroup	Description	1st	2nd	3rd
Disruption	Swearing / Language	Actions using obscene and/or slang language, curses, unconditional slander against others, and words harming public moral, including expressions against human rights	1 Day	7 Day	Permanent Ban
	Spamming	Action such as continuously posting meaningless or advertising messages through mediums as chat and message boards (when posted continuously or more than 3 times at a regular interval)	1 Day	7 Day	Permanent Ban
	Personal Attacks and Harassment	Actions insulting, slandering or infringing human rights of an individual or a group	1 Day	7 Day	Permanent Ban
	Service Violations	Intentionally offending other users or interfering with their experience of the service.	1 Day	7 Day	Permanent Ban
Name	Improper Name	Names considered improper or against the operation policy	1 Day	7 Day	Permanent Ban
* Any inappropriate names may be modified without prior notice, and the company will not be held liable or responsible for any damage resulting from such change.
Bug Abuse	Bug Abuse	Inadvertently taking advantage of a bug/exploit that causes minor harm, or deliberately taking advantage of a bug/exploit and not reporting it	7 Days	30 Days	Permanent Ban
		The recognized and repeated abuse of a bug/exploit	Permanent Ban
	Bug Dissemination	Disseminating bug/exploit information to other users	7 Days	30 Days	Permanent Ban
Abnormal Usage	Account Creation and Sign Up	Actions harming company service or abusing in-game currencies and items through creating duplicate accounts or characters E.g.) Causing inconvenience to other players through creating duplicate accounts on similar or identical devices and/or IP addresses with the aim to receive items multiple times or make money by selling those accounts	Permanent Ban
Unfair Actions	Hindering Fair Play and Collusive Action Between Users	Actions manipulating the outcomes of battles through deliberate abnormal play, and earning benefits from doing so E.g.) Collusive action between players and/or guild members with the intention of earning benefits through manipulating rankings or competitive content	7 Days	30 Days	Permanent Ban
Disruption of Game Operation	Abuse of Report Function	Actions hindering normal operation of customer service such as repetitive reporting of the same issue	1 Days	7 Days	Permanent Ban
* All the virtual currencies, items, and EXP, acquired from abuse may be cancelled or deleted. If such virtual currencies or items are moved or damaged and cannot be cancelled, then the relevant game characters or game data may be deleted or restored to the initial state. Moreover, users may be temporarily denied access to the game service for certain periods of time during such cancellation or restoration. * In certain serious cases where a bug/exploit is widely disseminated that causes serious harm, a permanent ban may be issued for a first offense.
Cash Trade	Cash Trade and Trade between other games	Selling items and/or game money within the game for cash or in-kind exchanges within another game	1 Days	7 Days	Permanent Ban
	Account Transfer / Sale Account Sharing	Sharing accounts and characters, selling or exchanging with cash.	1 Days	7 Days	Permanent Ban
Illegal Programs	Modifying Application or Falsifying Applications	Compromising gaming service's security of the company, or digitally forging and/or modifying the game application or its data, committing copyright infringement and/or distributing such applications	Permanent Ban (Legal action may also be taken, depending on the severity
	Unofficial Programs Use and/or Dissemination	Modifying, compromising, and/or forging the game application or its data, committing copyright infringement to use or distribute such applications	Permanent Ban (Legal action may also be taken, depending on the severity of the relevant act)
		Causing issues in the service and/or enabling to repeat gameplay in abnormal manners by using any applications or programs
Fraud and Scamming	Fraud	Obtaining any benefit by using fraudulent acts to defraud other users in the game * If you are found to have defrauded other users, you may face certain restrictions and the benefits obtained will be deleted.	7 Days	30 Days	Permanent Ban
	Attempted Fraud	Attempting to defraud others	1 Days	7 Days	Permanent Ban
Account Theft, Hacking, and Personal Information Distribution	Account Theft	Accessing other users' accounts without permission or doing similar acts and thereby causing emotional/financial damage, Making a false report of account misuse General Participation or aiding in such acts.	Permanent Ban
	Hacking	Attempts to hack or disseminate information about other customers' devices and/or the game servers. Changing or Manipulating game-related data to give an unfair advantage.	Permanent Ban
	Personal Information Dissemination	Spreading the personal information (doxxing) of another user in the game or requesting another user's personal information * Personal information including, but not limited to: name, address, affiliation, identifying photos, phone number, IP, MAC address, etc	Permanent Ban
Company and Market Abuse	Payment Abuse	Acquiring inappropriate benefits by abusing any process related to user registration, game use, payment, refund, etc., as provided by the company or markets	Permanent Ban
	Exploit Dissemination	Spreading any information related to the abusing of any process of the company or open market stores within the game or internet	Permanent Ban
* All the virtual currencies, items, and EXP, acquired by abusing any process of the company or open market stores may be cancelled or deleted. If such virtual currencies or items are moved or damaged and cannot be cancelled, then the relevant game characters or game data may be deleted or restored to the initial state. * Legal actions may be commenced if the user abuses any process of the company or open market stores by utilizing a single or multiple accounts or a group of persons for profit.
Game Operation Disturbance	Speculation and Promotion	Encouraging any inappropriate actions or gambling within the game or using the service for speculation, acquiring benefits from other users by using such actions, or spreading the related information or promotions	1 Days	7 Days	Permanent Ban
	Spreading False Information	Spreading false or non-public, confidential information and acquiring inappropriate benefits or causing confusion or damage to other users.	1 Days	7 Days	Permanent Ban
	Impersonating Staff	Actions that impersonate company officials such as administrators or support staff. These actions may include, but are not limited to, defrauding others, obtaining unfair benefits, or disturbing others' use of the service	1 Days	7 Days	Permanent Ban

7.2 Community Use Restriction

1) The company provides the community use restriction policy in order to operate a pleasant community; therefore, when a user or the posts of the user are considered an offence under this policy, the user can be restricted in the use of the community, and/or such posts can be deleted.

2) In addition, for actions considered as infringing the general rules and/or regulations within the game, including the Terms of Service and the Operation Policy, or actions considered as likely to disturb the sustenance of the community, the company can take measures such as warnings, account sanctions and/or limiting access to the community.

Community Use Restriction Policy

Game Service Use Restriction Policy			Infraction
Group	Subgroup	Description	1st	2nd	3rd
Disruption	Swearing and Language	Actions using obscene and/or slang language, curses, unconditional slander against others, and words harming public moral, including expressions against human rights	1 Day	7Days	Permanent Ban
	Spam	Action such as continuously posting meaningless or advertising messages through mediums as chat and message boards (when posted continuously or more than 3 times at a regular interval)	1 Day	7Days	Permanent Ban
	Personal Attacks and Harassment	Actions insulting, slandering or infringing human rights of an individual or a group	1 Day	7Days	Permanent Ban
Cash Trade	Cash Trade and Trade between Other Games	Posts to sell items and/or game money within the game via cash or exchanging within another game	1 Day	7Days	Permanent Ban
	Account Transfer / Sale / Sharing	Sharing accounts and characters, selling or exchanging with cash.	1 Day	7Days	Permanent Ban
Pornography & Juvenile Protection Act Violation	Hateful and Obscene Posting	Uploading hateful or obscene posts	1 Day	Permanent Ban
	Gross Sexual Misconduct	Posts that include content that directly or indirectly suggests or implies inappropriate or illegal relationships	Permanent Ban
Illegal Programs	Modifying Application	Distributing any content that compromises the gaming service's security of the company, or digitally forges and/or modifies the game application or its data, committing copyright infringement	Permanent Ban
	Using and/or Disseminating Unofficial Programs	Distributing any content that includes an unauthorized program or encourages the use of such programs	Permanent Ban
Impersonation	Impersonating Staff	Actions that impersonate company officials such as administrators or support staff	1 Day	Permanent Ban
Dissemination of Falsities	Dissemination of Falsities	Posting of unconfirmed or false information about an individual or group of people	1 Day	7Days	Permanent Ban
Advertising	Commercial purposes	Posting commercial interests through commercial advertising posts	1 Day	7Days	Permanent Ban
	Non-Company Games	Advertising or Posts regarding Non-Company Games.	1 Day	7Days	Permanent Ban
Community Operations	Community Disturbance	Posts that interfere with normal community operations	1 Day	7Days	Permanent Ban
	Bug Use and/or Dissemination	Posts that contain or disseminate game bugs/exploits	Permanent Ban
Crime	Crime	Posts containing criminal acts that violate the laws and regulations of the Republic of Korea	Permanent Ban
Personal Information	Personal Information extrusion	Posts (including answers to inquiries) that spread personal information	Permanent Ban
Etc	Copyright violation	Posts containing content that infringes upon copyright	1 Day	Permanent Ban

※ Posts that the above restriction policy applies to or that are reported by other users will be hidden or deleted.

※ Accounts may be subject to restrictions on the use of the integrated accounts if multiple infractions are repeated.

※ The level of restriction on the use of the services covered by the above restriction table may vary depending on the degree of impact on the service, and such judgment is the sole authority of the company.

Article 8. Operation Policy for the Protection of Customer Service Representatives

8.1 The following are acts that interfere with work by infringing on the human rights of our customer service representatives:

- The use of abusive language, sexual harassment, personal insults, and threats in 1:1 inquiries and phone calls towards our customer service representatives.

- The use of abusive language, sexual harassment, personal insults, and threats unrelated to games in 1:1 inquiries and phone calls.

- Continuous abuse, sexual harassment, personal insults, and threatening inquiries that hinder the operation of 1:1 inquiries and phone calls.

- Refusing to hang up a call to intentionally waste time.

- Other acts that can cause serious psychological damage to our customer service representatives, and hinder the operation of 1:1 inquiries and phone calls.

8.2 If you violate the human rights of our customer service representatives, you may be restricted from using our service as shown below.

Cause/Restriction	1st	2nd	3rd
Violating the human rights of customer service representatives	Warning and halting customer service	Restrict from using service for 3 days	Restrict from using service for 7 days

Article 9 Restoration Policy

1. When in-game currency, items, or information are lost or changed due to technical or other issues caused by the company, the company will begin inquiries based on data records in order to allow users to continue playing games without any inconvenience.

2. Restoration is available only when the issue is reported within 7 days of occurring. However, in cases where it is not possible to confirm objective facts through data records, restoration may not be possible.

3. The company will not provide any help in cases where in-game items or currency were lost or changed as a result of the user's deliberate or mistaken actions, or lack of caution or awareness of information provided by the company such as notifications/operation policies.

4. The company reserves the right to change the content of the game through patches and updates if necessary as per technical/operational requirements. Any information changed or lost as a result of such actions cannot be restored.

5. Restoration of items received through an event or as a reward may not be possible

6. The following should be kept in mind when requesting restoration:

1) The issue must be reported within 7 days of occurring, and only by the user experiencing the issue. If not, the company will be unable to use data records to confirm the issue, therefore making restoration impossible.

2) When requesting restoration, please provide detailed information on how the issue occurred and when.

3) Making false reports may result in disciplinary action such as being restricted from using the service.

4) Restoration requests will be processed according to the order in which they are received. This may take some time as resolving issues requires several steps such as confirming the validity of the request and consulting data records.

5) The request may be rejected or resolution may be delayed if the content of the report is inaccurate.

6) If the request is made using another user's ID or information, it will be rejected.

7. Restoration policy may differ between games. In the case that clauses of the individual policy of the game conflict with this general policy, the individual policy of the game takes precedence.

Article 10 Dormant Account Policy

1. The company may delete characters within the accounts ("Dormant Accounts") that meet all the conditions described below to facilitate providing and maintaining a better service.

1) The date of the last login is more than 90 days ago

2) Has no record of using paid-services or all paid-services have expired

2. When the company has decided to delete the in-game data within such Dormant Accounts, the schedule and details of deletion will be announced in advance.

3. To provide and maintain a better service, the company may delete accounts that do not have Nicknames and have not logged into the game since its creation.

4. The characters and character names deleted under the Dormant Account Policy cannot be restored.

Article 11 Personal Information Management

1. "User" shall take utmost care not to disclose personal account information such as User ID and password to others, and the "User" shall be responsible for the damage or result caused by intentional negligence of the "User".

The responsibility for damages arising from the sharing of IDs, transfers, cash or spot transactions shall be borne by the "user" who registered or used the ID.

The company provides this operation policy so that game users can enjoy smooth services in a pleasant environment, and can change the operation policy to minimize inconvenience and supply stable services to the game users.

This service operation policy takes effect from April. 17, 2023.